Sales conditions

Sales conditions Version – 07/05/2015

These conditions apply to ticket sales via this online website designed by Brugge Plus vzw. Brugge Plus vzw offers tickets for sale on behalf of event organisers. It is not responsible for the content, the drafting, the course or the quality of the performance, changes in location, date or price, availability, nor for the cancellation of an event.  Any liability on the part of Brugge Plus vzw is confined, therefore, to the sale and distribution of tickets.

The person who buys the tickets is considered the sole buyer. Only he is bound to the payment, even when the tickets are to be delivered to a third party. Tickets may under no circumstances be sold to third parties, or transferred to others in a commercial transaction. The person who buys the tickets via this website hereby accepts the conditions of sale when the payment of a booking is settled.

Forgery or imitation of tickets in any form is prohibited and will be prosecuted by law.

May we urge you to read our provisions concerning our Privacy policy as these form an inherent part of the conditions of sale.
1. Placing an order

The tickets are booked at the time of accepting your payment.  You will receive an e-mail from Ogone (payment institution). Upon payment, a confirmation e-mail will be sent to you, along with the details of your booking.

Please check your spam or junk folders if you haven't received the confirmation e-mail within one day of booking.  If you cannot find it, please contact us asap, as something may have gone wrong with your booking.

If you choose to receive the tickets by post, there is a shipping charge which is automatically added to your order. Afterwards, you will also receive a confirmation e-mail. The tickets will be sent to you by post.  See '3. Delivery'.

If you chose to receive your tickets as e-tickets (electronic tickets which you can print yourself), provided this option is available for the performance in question, the tickets will be attached to your confirmation e-mail (in PDF).

2. Payment

When paying by debit card, credit card or via Ogone's home banking facilities, payment is immediate. You will receive an e-mail from Ogone with your payment details. This will be followed shortly by our confirmation e-mail.

Ogone is the payment institution that monitors all online transactions, and confirms them or not, as the case may be.

3. Delivery

We offer three possibilities, namely:

·         e-ticket (PAH ticket)

Following your accepted payment, you will receive the e-mail from Ogone, shortly followed by a confirmation e-mail.  This last e-mail will include a summary of your order, and the e-tickets as an attachment in PDF.
For each purchased ticket, there is a separate PDF which you should print at home and bring with you to gain access to the performance.

e-tickets are not always provided as an option, as they cannot be scanned at all locations.

An e-ticket has a unique barcode which can only be scanned once. Making a copy is, therefore, pointless. As soon as fraud is established, this will be prosecuted by law.

When e-tickets are possible, there are no extra charges.

To print your e-tickets, you will need a PDF reader. This software can be found on the internet for free.

When printing e-tickets, make sure they are printed on good-quality, white paper.  If the print is poor, the scanner may not be able to pick up the QR code. 

·         By post

Following your accepted payment, you will receive the e-mail from Ogone, shortly followed by a confirmation e-mail.  This last e-mail will include a summary of your booking, and we will send the e-tickets to your specified address by post.

This option incurs an additional charge for shipment.
For Belgium, this is EUR 2, or EUR 4 outside of Belgium. Registered mail is also possible; this will cost EUR 8.

If you do not receive the tickets within 7 days, please contact us.

The purchase of tickets by post is only possible up to seven days prior to the performance date, as we need to allow for the time it takes for the tickets to arrive by post (weekends, bank holiday in Belgium and abroad). 

It is important that your specified address and contact details are correct.  Please check these carefully with each booking.  When the data are incorrect, we cannot guarantee that the tickets will be sent or arrive on time.

·         To be collected

For some performances, it is possible to collect the tickets:
when e-tickets are not an option and there is no time for postal delivery.
This is not available as a standard option.

Following your accepted payment, you will receive the e-mail from Ogone, shortly followed by a confirmation e-mail.  This last e-mail will include the options of where the tickets can be collected.
They can in any event be collected from In&Uit every day.
In&Uit, located at ’t Zand 34, Brugge, is open from 10 a.m. to 5 p.m. every day, except for Sundays and bank holidays, when it is open until 2.00 p.m. Closed on Christmas Day and New Year's Day.

4. Reimbursement

Tickets will not be reimbursed, not even in the case of loss, damage or theft.

The right to cancel does not apply since the service, i.e. the booking of tickets, is executed immediately.  Tickets not collected or not arrived by post are not reimbursed either.

Shipping charges are never reimbursed.

5. Exchange

Tickets cannot be exchanged.

6. Changes

If the organiser/producer changes the content or the date of the event, or cancels the event, then it is up to the organiser/producer to decide whether, and under what conditions tickets and any additional costs may be refunded or exchanged. Depending on the arrangement between Brugge Plus vzw and the organiser/producer, the repayment or exchange will be done through Brugge Plus vzw, or not.

Customers will be promptly informed by either the organiser or by Brugge Plus vzw of the procedure to be followed.

7. Summary of costs

·         Reservation fee

Whether or not we charge a reservation fee depends on the organiser.  This fee will be specified in the payment summary, if applicable. 

·         Shipping costs

e-tickets do not incur a shipping charge.

When tickets are sent by post, the following charges apply:
Belgium: EUR 2
Outside of Belgium: EUR 4
Registered: EUR 8 

·         Handling costs:

o   Lost tickets

If you have lost your tickets and would like these replaced, you will be charged EUR 1/ticket. 

e-tickets can be re-sent free of charge or called up via 'your account' on the ticket page. That is where you will find a summary of your bookings via the ticket website and from where you can re-print the e-tickets. Please note that these can only be used once, even with multiple prints.  Fraud will be prosecuted by law. 

o   Re-printing e-tickets at the counter

If you wish to have your e-tickets printed at the In&Uit counter, you will be charged EUR 1/ticket.

8. Follow-up of order

For information about your order, you can always contact Brugge Plus vzw or the organiser/producer himself. The contact details of Brugge Plus vzw can be found at the end of these terms.

9. Complaints

In the event of any complaints, please send them by registered mail to Brugge Plus vzw (contact details below). Please formulate your complaint clearly, giving as much information as possible, including customer No. and confirmation e-mail.

10. General

The relationship between the client and Brugge Plus vzw is only subject to Belgian legislation. In the event of disputes, only the courts of the Bruges District will be competent.

In their mutual relations, both parties will explicitly accept e-mail and fax as evidence.

The fact that Brugge Plus vzw or the organiser do not exercise their rights as provided for in these terms and conditions cannot be considered as a waiver of the right to do so in future.

Brugge Plus vzw and the organiser have the right to change these conditions of sale at any time and without prior notice. The date on which these amended conditions apply is always stated in the title.

11. Contact details

o   Brugge Plus vzw, Ticket Office Brugge, Lange Vesting 112, 8200 Brugge,
by e-mail via:  Tickets cannot be purchased or booked at this address. 

o   In&Uit (Concertgebouw), 't Zand 34, 8000 Brugge.
Opening hours: Monday to Saturday: 10.00 a.m. to 5.00 p.m. Sundays and bank holidays: 10.00 a.m. to 2.00 p.m. Closed on 25/12 and 01/01.

o   Helpdesk: Monday to Friday from 2.00 p.m. to 5.00 p.m., except on bank holidays. Tickets cannot be purchased or booked at this address.